SHIPPING AND DELIVERY
All orders are shipped with Australia Post or Courier depending on what items you purchase and where you live.
We offer FREE shipping for orders over $150.00 or a $10.00 shipping fee for purchases under that amount. It costs us a little more to post a box, so shoes will incur a shipping fee of $14.95 which is automatically added at Checkout. We also offer a FREE click and collect service. Shipping costs are calculated in the shopping cart and will be added to the order before checkout.
We try our very best to get all parcels posted on the same day they are ordered and shipping times are estimated between 2-5 days depending on your location with Australia.
Please note, items will be shipped when payment is received, which can take a day or 2 with Zip Pay.
We ship goods Australia wide, however we do not accept international orders online through our website.
You will receive a tracking number by email once your order is posted.
OUT OF STOCK
We will be updating our stock levels on a regular basis but there may be occasions that someone has purchased the same garment that you have ordered at the same time. We also have a shop front that some items will be displayed in. The item that you wanted may have been purchased by a customer in our store before we have had time to update the stock level on the website. If this happens, we will notify you within one business day and advise you of the revised delivery time if a re-order is available. If we cannot re-order, we will immediately advise you and refund your money.
We will exchange or repair a product if it is faulty. We will not refund any product if you change your mind. If we are unable to replace or repair a faulty product, we will issue you with a credit note that can be used for any product online or in the store.
We will exchange a product if you have purchased the incorrect size but will only be exchanged on the strict conditions that it is:
- Within 14 days of purchase.
- The product is unworn, unwashed and in original condition.
- Must have all tags still attached.
- Returned to us at your own expense.
If the size required is not available, we will issue you with a credit note that can be used for any product online or in the store.
PLEASE NOTE THERE WILL BE NO SIZE EXCHANGES ON SALE ITEMS.
HOW DO I RETURN AN ITEM?
Step 1: Please send us at email at firstname.lastname@example.org stating your Name, Order Number and whether the product is faulty, or you wish to exchange for another size. We will reply with a Return Authorisation.
Step 2: Send your item/s back to the address below at your own expense via a trusted post method as we are unable to take responsibility for lost parcels. Signature on delivery is recommended.
52-54 Burringbar Street
MULLUMBIMBY NSW 2482
Step 3: Returned products are assessed and you will be notified by email if your return has been accepted. If your return does not satisfy the above conditions, it will not be accepted and will be returned to you.
ALTERNATIVELY if you are local to our area, please feel free to bring the product in to the shop and we will be happy to resolve the issue with you on the spot.
You may be required to verify your account if our online support team contacts you. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person’s card or details without consent, we will not hesitate to report them to the Australian Federal Police.
CLICK AND COLLECT
Would you like the convenience of shopping online and pick up for free in store?No more missing out on your size or colour because someone beat you to it.Order online ahead of time and pick up at your convenience whilst you're out and about!
Select Click and Collect at checkout and remember........it's free!!
If you need further assistance regarding our policy we recommend emailing us on email@example.com or call our online support at 02 6684 2148 (Office Hours Mon-Fri 10am-4.00pm AEST)